📜 Privacy Policy

Effective Date: [Insert Date]

At LilNest Accessories, we are committed to protecting the privacy and security of our customers. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of information:

• Personal details (name, email address, phone number, billing/shipping address).

• Payment information (processed securely through trusted third-party payment gateways; we do not store your card details).

• Account details (username, password, order history).

• Technical information (IP address, browser type, device information, cookies).

2. How We Use Your Information

Your information is used for:

• Processing and delivering orders.

• Communicating order updates, promotions, or support.

• Improving our website and shopping experience.

• Fraud prevention and compliance with legal obligations.

3. Sharing of Information

We do not sell or trade your personal data. However, we may share your information with:

• Delivery and courier services for order shipping.

• Payment processors (PayFast, SafePay, or other gateways).

• Legal authorities when required by law.

4. Data Security

We implement strict technical and organizational measures to protect your personal data. However, no system is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking

Our website may use cookies to improve functionality and enhance user experience. You may disable cookies in your browser settings, but some features may not work properly.

6. Your Rights

• You can request access, correction, or deletion of your personal information.

• You may unsubscribe from marketing emails at any time.

7. Changes to Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new effective date.

For questions, contact us at: support@red-falcon-620362.hostingersite.com

📦 Return & Refund Policy

At LilNest Accessories, customer satisfaction is important to us. However, due to the nature of our products (baby accessories), we maintain a strict return and refund policy to ensure hygiene, safety, and fairness.

1. Returns

• We only accept returns if the item is damaged, defective, or incorrect upon delivery.

• Customers must notify us within 48 hours of receiving the order with clear photo/video proof.

• Returned items must be unused, unopened, and in original packaging.

• We do not accept returns for reasons such as change of mind, dislike of product, or size/color preferences.

2. Non-Returnable Items

• Hair accessories, baby wearables, or hygiene-related products cannot be returned once opened due to safety reasons.

• Sale, clearance, or discounted items are final sale and cannot be returned or exchanged.

3. Refunds

• Refunds will only be processed if the claim is approved after inspection of returned goods.

• Approved refunds will be issued via the original payment method within 7–14 business days.

• Shipping charges are non-refundable.

• In case of partial return, only the value of the returned item(s) will be refunded.

4. Exchanges

• Exchanges are only possible if the product delivered was damaged/defective.

• Customers must return the defective product first before a replacement is shipped.

5. Order Cancellation

• Orders can only be canceled within 12 hours of purchase. Once processed/shipped, cancellation is not possible.

6. Our Rights

We reserve the right to deny a return/refund if:

• The request is made after 48 hours of delivery.

• The item shows signs of use, tampering, or damage not caused by us.

• Fraudulent claims are suspected.